I’m extremely disappointed with Busuu and how they handled the Premium access I was promised. I shared my referral link with two friends, both of whom purchased Premium memberships, just like the app instructed. As a result, I was told I would receive one year of Premium access — this was clearly advertised.
At first, my Premium membership was activated. However, after just one month, Busuu abruptly removed my access, even though the conditions were fully met. This is completely unfair and misleading. Why promise a reward and then revoke it without explanation?
I demand that Busuu immediately reinstate my full-year Premium access, as originally promised. Additionally, the app really needs a proper feedback and support section. Right now, there’s no clear way to contact anyone about issues like this.
Please fix this, honor your referral reward policy, and make it easier for users to get help.
Hello, I’m currently a Premium user of the Busuu app and I recently used the “invite a friend” feature to share the 30-day free Premium reward that’s promised to both parties. I sent my friend the invitation link provided by the app, and they followed all the steps correctly — they downloaded Busuu ...
I purchased a one-year Busuu Premium membership, and the payment was successfully deducted from my account. Yet, today I discovered that my Premium status has been canceled without explanation, and I haven’t received a refund. To make matters worse, I keep getting ads asking if I want to upgrade to ...
A week ago, I purchased a one-year membership on Busuu and completed the payment. However, today, I noticed that my membership was canceled without any notification or explanation. This unexpected cancellation is frustrating and has left me feeling disappointed. I’d like to understand why this happ...
I signed up for a trial membership with Busuu to test out the language learning platform. Despite canceling the trial, they charged me for a full year and now show me as an active annual member. I never received an email notification about the trial ending, so this charge came as a surprise. I’ve be...
Busuu added a subscription to my account without my consent, and the fee was directly reflected on my bill. I never signed up for a paid membership, never agreed to any charges, and never used the service. This is completely unauthorized and feels like a deliberate attempt to profit from unsuspectin...
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