Busuu Subscription Cancellation Link Does Not Work

On October 1, 2026, at around 12:30 AM, I received an SMS informing me that a Busuu foreign language subscription had been activated on my Turk Telekom line at a monthly cost of approximately $6. I did not request this subscription or approve it, yet it was added to my line, and I was informed that I would be charged this amount every month on a recurring basis.

In response to the notification SMS, I tried sending replies such as “cancel busuu” and “Cancel,” but my messages could not be sent and the subscription was not canceled. When I contacted Turk Telekom customer service, I was told that I needed to contact the operator and was sent a link. However, when I click on the link, the process does not go through and I am unable to complete the cancellation.

I request the immediate cancellation of this Busuu subscription, which was activated on my line without my consent, and a refund of the approximately $6 charged to my account. I do not accept being subjected to this type of inconvenience through advertisements and misleading directions, and I request that the subscription authorization and cancellation processes be made transparent and easily accessible.