I made a reservation through Booking.com on February 22 for the property “Serenty-2BR- le Louvre @Saint Germain” in Paris for March 16–19, with confirmation number 5807****51 and PIN code 3815. On the same day, the payments for my other reservations made with the same Visa card were successfully charged, but no payment has been charged for this property yet.
Despite this, the property asked me to make the payment through a link they sent directly to me. I clearly stated that I do not find this link secure and that I only want to make the payment through Booking.com, but they continue insisting that I pay through this external link.
The property also stated that if I cancel my stay in March, I will be charged a €550 penalty, even though no payment has been processed through Booking.com and I am not being given the option to cancel without penalty. In short, although my reservation is confirmed and guaranteed by my credit card in the system, the property is pressuring me to pay through a link I do not trust, while threatening a large cancellation penalty if I refuse.
During this process, I have corresponded multiple times with both the property and Booking.com customer service, but no solution has been provided. I request that Booking.com securely charge the payment from my registered credit card and finalize my reservation properly, or cancel the reservation immediately with no penalty if this cannot be done.
I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...
On November 6, 2025, I made a reservation through Booking.com for a property in Colmar, France called “Le Red St Léon: Queen Size Bed * Wi-Fi * Ideal for Couples,” for the dates December 20–23, 2025. I received my reservation confirmation and paid $1,649 USD using my Ziraat Bank credit card. My rese...
I made a reservation through Booking.com for a property called “Apartamento para 6 personas en Madrid Rio alquiler temporal” for October 19, 2025, and €564 was charged to my credit card for this booking. I specifically chose this property because it offered free cancellation. About one week after m...
I made a reservation via Booking.com for a stay at the Cumberland Hotel London in London for October 9–12, 2025 (PIN code: 393092, Confirmation Number: 17620157047995689974). However, due to a misunderstanding of the hotel policy, my reservation was cancelled on October 9. The hotel management said ...
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