On July 17, 2025, I made a one-night reservation through Booking.com for Blue Serenity Villa in Greece. A total of €231 was charged to my Garanti Bank credit card. About 15 minutes after making the reservation, I noticed that the booking included free cancellation, so I had to cancel the reservation. Despite this, my cancellation request was not accepted, and I was refunded only €15, while the remaining €216 has still not been refunded.
The confirmation number for my reservation is 666 0570999, and the PIN code is 1457. Even though I made the reservation relying on the free cancellation policy, I find it unfair and harmful that nearly the entire amount was withheld after cancellation. In addition, because Booking.com is a foreign company, I have been unable to reach any customer service phone numbers, and none of my calls have been returned, leaving me without any point of contact. I also tried to resolve the issue through PTT communication channels, but I was blocked, and as a result, I have been unable to solve this problem through any channel. To date, no refund has been credited to my card beyond the €15.
Even though I acted fully in accordance with the free cancellation terms, I am requesting that the remaining €216 (after deducting the €15 already refunded) from the total €231 be refunded to me in full as soon as possible, and that the hardship I have experienced be resolved.
I made a reservation through Booking.com at the Eternity Hotel in Athens for December 19–21, 2025, for three people. The listing clearly stated that I had free cancellation until December 4 and that no charge would be made to my credit card before the stay. However, on December 5, 2025, I received a...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
I booked a stay at Pinolia Rooms in Chios Island through Booking.com for August 25–31, 2025, but I canceled my reservation last month. After the cancellation, I received an email stating that my payment of €541.50 would be refunded within 7–12 business days. However, even though this period has long...
I made a reservation for three people at Eternity Athens in Athens through Booking.com for the dates 19–21 December 2025. In the listing, it was clearly stated that I could cancel free of charge until 4 December 2025 and that no payment would be taken from my card before the stay. Despite this, on 5...
On September 2, 2025, I made a reservation through Booking.com for Thassos Aegean Villas with reservation number 6586386008. Even though I canceled the reservation within just a few minutes, and the system shows it as canceled, no refund has been issued to me. I made the payment using my Enpara deb...
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