• Homepage
  • Booking.com
  • Charged $2,567 USD for a Hotel I Never Stayed In – Booking.com What Went Wrong?
ID:34284615

Charged $2,567 USD for a Hotel I Never Stayed In – Booking.com What Went Wrong?

profile
Özge
Booking.com
November 05, 5:59 pm
-

I made a reservation via Booking.com for a stay at the Cumberland Hotel London in London for October 9–12, 2025 (PIN code: 393092, Confirmation Number: 17620157047995689974). However, due to a misunderstanding of the hotel policy, my reservation was cancelled on October 9. The hotel management said that the payment would be refunded within 15 days, and that the refund would be processed by Booking.com.

A total of $2,567 was charged to my credit card. Since the cancellation I have contacted Booking.com repeatedly via the app, but I have not received any response yet. I also contacted the hotel; however, I was told that the refund can only be processed by Booking.com.

I am requesting that the fee for my cancelled reservation be refunded to me as soon as possible.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?
327 Complaints
I arrived at the property, and they claimed they had no record of my Booking.com reservation. What steps can I take to resolve this situation?
266 Complaints
Report a Similar Issue