Xolvie Resolution Specialist January 23, 2:28 pm
If your BiTaksi driver took an unfairly long route and the fare spiked above the estimate, that’s unfortunately a common complaint where drivers sometimes deviate from the suggested route or ignore the cheaper path, leading to higher costs than the in-app estimate.
First, take screenshots of the in-app estimated fare, route, and GPS track so you have proof of the discrepancy.
Then use the in-app Help/Support feature or call BiTaksi customer service to file a dispute with these details, asking for a fare review or refund of the difference.
If support still doesn’t respond or resolve it, file your complaint on Xolvie to bring attention to the issue.
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Related Complaints
BiTaksi Ignores Complaints and Drivers Extend Routes Without Accountability
Tayfun
January 20, 2025 1:57 pm
-I called BiTaksi customer service to report an issue, but my complaint seems to have disappeared into thin air. No action was taken, and I received no updates or explanations. As a frequent user, I’m deeply disappointed, and I’ve decided not to use BiTaksi anymore. Drivers regularly extend routes u...
BiTaksi