BiTaksi drivers canceled mid-ride leaving me stranded, how can I complain for compensation?

If BiTaksi drivers canceled mid-ride, leaving you stranded, and you want to complain for compensation;

Contact BiTaksi support with a clear escalation;

• State that your ride was canceled mid-trip and you were left stranded
• Provide trip details: date/time, pickup & drop-off addresses, booking/order ID, driver’s name/plate (if available)
• Attach screenshots of the ride status (including the cancellation), any messages from the driver, and the app’s trip history
• Mention any additional costs or inconveniences you faced (having to take another taxi, waiting time, safety concerns)

Ask them to;

• Confirm why the driver canceled mid-ride (driver issue, technical problem, violation, etc.)
• Provide compensation for the inconvenience (ride credit, refund of fare, voucher)
• Adjust your account status so this incident is recorded in your history
• Give you written confirmation of the compensation decision

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.