BiTaksi Charges Me for Ride I Never Took

On the morning of January 19, 2026, around 8:30–9:00 AM, I requested a taxi through BiTaksi to Tabyalar Street in Kireçburnu Neighborhood. When I walked down to the pickup location based on the app’s map, I saw that the taxi was moving away from me and had already started the trip. I tried to cancel through the app but was unable to do so, and reaching customer service took an extremely long time. The driver also did not cancel the ride; instead, while I was still waiting, he turned on the meter and continued driving around.

When I finally connected with customer service, they told me the taxi was nearby. I explained that I couldn’t cancel the ride and that I had been waiting outside in the cold for about half an hour, asking how I was supposed to cancel if the driver never arrived. During this call, customer service said the vehicle was being redirected to the original pickup location. When the driver eventually returned, I got into the car again at customer service’s direction. Despite everything that happened before the ride even began, I was given no clear guidance or solution—only vague responses like “you need to call us.” In the end, I was forced to pay $7 for the ride.

The vehicle’s license plate was 34 *** 34, and the driver’s name was T*** P. When he arrived, he said, “I picked up someone else, I thought it was you.” Even though he claimed it was a mistake, when I asked why he didn’t cancel the trip, he gave an unacceptable response, saying, “I can’t.” When I told him to call customer service, he said, “I called, but couldn’t get through for 30 minutes.” When I asked him to cancel the charge, he said, “There’s a $2 tip included, it would have been reflected to me,” openly admitting that he left me waiting in the cold for half an hour just to keep that $2 tip—and he said this while laughing.

Despite all this hardship, I was still forced to pay the $7 fare. Due to the driver’s conduct, system loopholes, and customer service’s failure to provide a clear and solution-oriented response, I suffered time loss, financial harm, and emotional distress. I request that appropriate action be taken against this driver, that his account be thoroughly reviewed, and that the unjust fare charged under my name be refunded. I also demand that your system and call center procedures be reviewed to prevent this kind of bad-faith abuse from happening again.