I used the yellow taxi service via BiTaksi for a ride from Fly And Stay Airport Hotel to Pierre Loti Hotel and then to AHC Ayasofya Hotel (Special Class). Around 12:00 p.m., after I got into the taxi I had booked through the application, the driver cancelled the ride himself within the app. When we arrived, he requested ₺2,874 from me, even though the BiTaksi app showed an estimated fare of around ₺1,200, and I was forced to pay this amount. The vehicle’s plate number was 34 TPB 09. This is not the first time I have faced such an issue; I experienced a similar problem just the day before, and having it happen again has left me extremely disappointed and has seriously damaged my trust in using taxis in Turkey. I believe that cancelling the ride after the passenger gets in and then demanding more than double the price shown in the application is clearly against BiTaksi’s service policy and unfair to the customer. I have not yet contacted customer service directly, and I am sharing this situation here so that it can be formally recorded and examined. I request that this ride and payment be urgently investigated through the trip records in your system, that the unjust difference between the in‑app price and what I was forced to pay be refunded to me, and that necessary action be taken against the driver to prevent similar incidents from happening again. I also kindly request a prompt response to this complaint.
On January 18, 2026, at around 1:00 PM in Istanbul, I took a taxi booked through the BiTaksi app. The vehicle had license plate number 34 *** and the driver’s initials were Y.E.D. The trip lasted approximately 6.8 km and 18 minutes. Although the taximeter fare was $8, the driver charged $23 to my cr...
On 19.01.2026 at 18:44, I requested a BiTaksi from Great Fortune Design and Spa Hotel in Fatih to Sabiha Gökçen Airport. The app showed a price in the range of approximately 1,600–2,000 TL for this trip. After starting the ride with my young daughter, the driver told me that I had to pay him 3,000 T...
On the morning of January 19, 2026, around 8:30–9:00 AM, I requested a taxi through BiTaksi to Tabyalar Street in Kireçburnu Neighborhood. When I walked down to the pickup location based on the app’s map, I saw that the taxi was moving away from me and had already started the trip. I tried to cancel...
On January 21, 2026, at around 5:30 p.m. in Istanbul, I took a BiTaksi ride from Yenisahra to Üsküdar in a Fiat Egea with license plate 34 TPG 14, driven by H** İ****** Ş.** During the trip, $8 was charged through the app, and I also paid an additional $12 directly to the driver in the taxi. The dr...
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car...
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