Unsafe Driving And Overcharge
On 21.09.2026 between 12:45 and 13:18 I used BiTaksi for a taxi ride in Istanbul from Topçular, Beylerbeyi Caddesi to Akbıyık Caddesi in Fatih. The ride should actually have taken us to Cankurtaran, Kutlugün Sokak No: 29, 341** Fatih, but we were not taken to the correct spot. There were several serious issues during this ride. The first one was that the driver who picked us up was clearly not the same person shown in the BiTaksi application. In the app the profile photo showed a young man, whereas the actual driver was an elderly man around 60+ years old. This alone made us question the reliability and safety of the service, as we had no idea who was really driving the car. Secondly, the driving itself was unsafe. The driver repeatedly violated traffic rules, did not pay attention to speed limits or signs, and drove in a way that made us seriously doubt whether he even had a valid driving licence. This behaviour put us as passengers at risk and made the entire journey very stressful. Thirdly, the driver did not drop us at the exact destination point we had entered in the app, but only somewhere in the surrounding neighbourhood. We had to reach the correct address on our own, even though the BiTaksi booking clearly showed the exact destination. Finally, and most importantly in terms of financial loss, we were overcharged. The BiTaksi app had shown a maximum estimated amount of up to 588 TRY for this route, but we were charged 1,098.90 TRY. Moreover, this payment was not collected through the BiTaksi app, but via the driver’s own phone, which is not how the service is supposed to work. The route was straightforward, we did not make extra rounds or detours that could justify such a high price. I am attaching a screenshot from my bank notification showing the 1,098.90 TRY charge for this BiTaksi service. Due to all these reasons, I request a full refund of the amount I was charged for this ride and a detailed investigation into this driver. I expect BiTaksi to check why a different person than the one shown in the app was driving, how such unsafe driving and rule violations were possible under your system, and how this overcharge outside the app could occur. I also expect necessary actions to be taken regarding the driver and for BiTaksi to inform me about the results of this investigation.
