On January 21, 2026, at around 5:30 p.m. in Istanbul, I took a BiTaksi ride from Yenisahra to Üsküdar in a Fiat Egea with license plate 34 TPG 14, driven by H** İ****** Ş.** During the trip, $8 was charged through the app, and I also paid an additional $12 directly to the driver in the taxi.
The driver later refunded $7 to me. However, the total amount I paid still exceeds the fare shown in the app. Because of this, I am requesting that the situation be reviewed and that the remaining overcharged amount of $5 be refunded to me.
I contacted BiTaksi customer service, but since the refund was incomplete, I believe my issue is still unresolved. I kindly request that the entire overcharged amount be fully refunded.
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car...
On January 18, 2026, at around 4:45 p.m., I took a BiTaksi ride from Çengelköy Neighborhood to Sabiha Gökçen Airport. Before the trip, I received a notification in the app stating that a 30% discount would be applied to the ride fare. Trusting this promise, I completed the trip. I paid a total of ap...
On January 22, 2026, between approximately 7:30–8:00 p.m., I took a BiTaksi ride from Bakırköy to Bahçelievler. I downloaded the app and took my first ride because I had seen a promotion advertised as “First ride for $0, up to $6.” Based on this promotion, I completed my first trip. However, once t...
I got scammed by a BiTaksi driver. I was supposed to pay around ₺400, but he made me pay ₺3500, taking advantage of the fact that I am a tourist. His car is a Fiat Egea, and the license plate is 34 TJJ 66. The driver's name is Sait K. I need my money refunded as I don’t have much left, and action m...
On 19.01.2026 at 18:44, I requested a BiTaksi from Great Fortune Design and Spa Hotel in Fatih to Sabiha Gökçen Airport. The app showed a price in the range of approximately 1,600–2,000 TL for this trip. After starting the ride with my young daughter, the driver told me that I had to pay him 3,000 T...
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