I want to raise a complaint about Bigpoint for selling low-quality and even broken products. After purchasing, I discovered that the item was damaged, yet when I requested an exchange, they refused to provide any replacement or proper solution.
This kind of behavior shows a complete lack of customer care and damages trust in the brand. People expect to receive products in good condition, and when an item arrives broken, it should be replaced without question. Instead, Bigpoint dismisses its customers and leaves them frustrated.
Because of this experience, I will no longer purchase from them and will choose other bookstores and suppliers. I urge Bigpoint to take responsibility, improve product quality checks, and ensure damaged goods are promptly replaced to avoid further customer loss.
I purchased a Bigpoint paper shredder, and when it broke down, I sent it to the service center for repair. It has now been months, and I have received no updates, no communication, and no resolution from the company. Every week and every month, I have tried calling to follow up. Yet neither the acc...
I purchased a Bigpoint laminating machine in February of this year and began using it in March. By May, the machine burned out after film got stuck inside. I sent it back to the company for repair, which took 15 days. Unfortunately, the same issue happened again in October, and then once more in No...
I purchased a Bigpoint laminator from Nalburdayım and experienced a serious defect almost immediately. After just three lamination attempts, the machine’s roller stopped working. Although I had owned the device for about 3–3.5 months, this issue occurred only 10 days after purchase. I tried to get ...
Hello, I am filing a complaint regarding Drakensang Online, a game by Bigpoint. Purchases were made from my account by family members without my permission. When I requested a refund, Bigpoint confirmed the situation and told me to contact my bank for the refund process. However, despite Papara bei...
Without my knowledge or approval, my Ziraat Bank credit card was charged for three separate transactions under the name Bigpoint: $16.13 USD, $1.30 USD, and another $1.30 USD. I did not authorize these purchases, nor did I receive any services in return. This is a clear case of an unauthorized tran...
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