I purchased a Bigpoint laminating machine in February of this year and began using it in March. By May, the machine burned out after film got stuck inside. I sent it back to the company for repair, which took 15 days.
Unfortunately, the same issue happened again in October, and then once more in November, when film got stuck inside and the machine burned out for the third time. I returned it to the company for repair, but it has now been 15 days and nothing has been done.
When I call to follow up, they either ignore the issue or no longer answer my calls at all. This is unacceptable for a product that was supposed to be reliable but has already failed multiple times in less than a year.
I demand that Bigpoint either properly repair or replace the laminating machine immediately, or issue a full refund. Customers should not be left without support after repeated breakdowns and poor service.
I purchased a Bigpoint paper shredder, and when it broke down, I sent it to the service center for repair. It has now been months, and I have received no updates, no communication, and no resolution from the company. Every week and every month, I have tried calling to follow up. Yet neither the acc...
I purchased a Bigpoint laminator from Nalburdayım and experienced a serious defect almost immediately. After just three lamination attempts, the machine’s roller stopped working. Although I had owned the device for about 3–3.5 months, this issue occurred only 10 days after purchase. I tried to get ...
I want to raise a complaint about Bigpoint for selling low-quality and even broken products. After purchasing, I discovered that the item was damaged, yet when I requested an exchange, they refused to provide any replacement or proper solution. This kind of behavior shows a complete lack of custome...
Hello, I am filing a complaint regarding Drakensang Online, a game by Bigpoint. Purchases were made from my account by family members without my permission. When I requested a refund, Bigpoint confirmed the situation and told me to contact my bank for the refund process. However, despite Papara bei...
I have been using my Bigpoint account for 16 years, and I am still actively playing. However, the account is tied to an old email address that I can no longer access. Because of this, I cannot add or verify a new email address, since the system insists on sending a confirmation code to the old addre...
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