On November 9, 2025, I purchased an Arçelik 283614 IEB model refrigerator from an Arçelik store, and the service team came to install it on November 15. During delivery, I noticed that the refrigerator’s legs were loose and informed the technicians, but they did not fix it, so I had to adjust it myself after they left. Later, when I opened the apartment’s fire escape door, I discovered that the service team had dumped all the packaging waste there, which caused problems with the building management. The technician did not take the waste to the garbage area, and at 60 years old, I had to carry all the packaging down from the 6th floor by myself. I reported the issue to Arçelik’s live support and official email on November 16 and was told they would look into it, but I never received a response. On November 19, I received a call from Arçelik’s official number, but the caller hung up without speaking. I called back and explained the situation again, yet still received no follow-up. I have used Arçelik products before, and the service team always removed the packaging waste; this time, the lack of care and the inconvenience I experienced truly upset me. After paying ₺48,000 for this product and service, I expect Arçelik to apologize and resolve this issue properly.
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
We purchased the Arçelik refrigerator with the code 278550 from the store 35 days ago after our previous Arçelik refrigerator broke down. Since we were without a refrigerator, we wanted it delivered as soon as possible. However, due to a lack of staff in the service team, it took an entire week to f...
I purchased a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. It was delivered to my home by the service team on 10/06/2025, but the staff were unable to carry the refrigerator into the house. I then visited the Arçelik dealer and explained that the service team couldn’t bring t...
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the...
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