On October 21, 2025, I purchased an Arçelik A55 Q990 television for ₺43,119, brand new and with a 3-year warranty, based on the recommendation of the store staff. Since the product wasn’t available in-store, I couldn’t see it beforehand; I was shown different models and told it would look “similar.” The TV was delivered and installed at my home by the technical service team on October 25, 2025, with no issues during setup. However, after reviewing the product, I realized the screen size was smaller than expected and requested a return or exchange the following day. The television was collected from my home on November 1, 2025. Later, I was contacted by customer service and asked for my IBAN number, but I was then informed that this model was not eligible for the exchange campaign and could not be changed because it had been installed. However, the store staff had verbally assured me that an exchange could be made, and my request was also recorded in writing. The TV was then returned to my home. I have contacted both the store and Arçelik customer service multiple times, but my issue remains unresolved. The product has no technical fault and has not been inspected by a service technician. My order/invoice number is ARC2025000005976, and I have all related documents, including the warranty and invoice. I expect either a full return of the product or, at the very least, an exchange for a larger model. I request that my grievance be resolved as soon as possible.
I purchased the Arçelik A55 Q990 AY model but returned it due to a screen darkening issue. Despite fulfilling all the necessary conditions, I have not received my refund. When I contacted customer service, they stated that refunds are processed on Mondays, Wednesdays, and Fridays, but the product ha...
In 2022, I purchased an Arçelik A32A550B model television for my summer house. As a government employee living in Ankara, I can stay at my summer house for a maximum of three weeks per year, so I’ve used the TV for only 63 days in total. Last week, the television broke down, and I called the authori...
I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning itself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have be...
I'm still waiting for a refund from Arçelik. They took back the defective television without delay, but it's been a week and I still haven't received my refund. I need the money to look for a new device, but their communication and follow-up are non-existent. They call, ask for my IBAN, say nothing ...
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