Selvi

"Dear Arçelik, I would appreciate it if you stopped saying 'your request has been received and you will be contacted' on the phone and actually solved my problem as soon as possible. Even after writing on the complaint platform, when you call, all you say is 'your replacement request has been received.' I am tired of calling you every day for a week. Supposedly, Turkey's best home appliance company has not hesitated to victimize us, their customers, for a week just to avoid replacing a dryer. It seems our only option is to go to the consumer court or CİMER because all you are doing is stalling us."