I bought an Arçelik refrigerator and have been facing serious issues since the day I purchased it. The doors do not seal properly, and they constantly fail to close completely. Because of this, the freezer compartment often remains slightly open, causing the refrigerator to defrost. In the most recent incident, the freezer door opened on its own, ruining all the meat inside, and the accumulated meat juice in the drain tank created an unbearable smell throughout the house. The drain tank is designed in a way that only the service can remove it, so I cannot clean it myself. I have called the service 2–3 times, and each time the same team came and provided only a temporary fix by placing a wooden wedge under the door, relying on gravity instead of solving the actual problem. No permanent repair has ever been done. Moreover, despite having an extended warranty, these issues have not been resolved. The door and drain tank problems have existed since the first day, and my frustration continues. I expect Arçelik to remove and clean the drain tank and permanently fix the door issue. I request compensation for the financial and emotional distress this situation has caused.
The problems I’ve been experiencing with my Arçelik refrigerator seem never-ending. I’ve called for service 15-20 times. There was rust and paint peeling on the inox doors, so we requested a door replacement under warranty. After the replacement, the doors stopped vacuum sealing properly. Normally, ...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
As a long-time Arçelik customer, I've noticed a chronic issue with the refrigerator I purchased, which has been making noise since day one. The creaking from the door and incessant "clicking" noises are incredibly disruptive, giving the sensation of someone being in the kitchen at night. Despite num...
About a year and a half ago, I purchased an Arçelik double-door refrigerator with an adjustable shelf in the lower section and Wi-Fi connectivity for my address in Bağcılar, Istanbul. Two to three weeks after buying it, the refrigerator began constantly leaking water, and this problem still continue...
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