On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to request assistance, and a technician was dispatched. The service team requested a replacement part for repair. I then visited the Arçelik service center, where the staff told me that this was the first time they had encountered such an issue and that it could be a factory defect. Therefore, I requested a product replacement. However, on November 11, 2025, I was informed by Arçelik service that regional engineers had determined the glass broke due to impact damage and that the issue was customer-related, meaning it was not covered under warranty. Yet, I had just purchased the machine, and no impact occurred whatsoever. Moreover, I am aware that within the first six months of purchase, I am entitled to a replacement in case of such a defect, but my request was ignored, and I was only offered a repair option. Since my machine developed such a serious problem so quickly and no proper solution was provided, I have been left at a loss. I request either a full product replacement or a refund of the purchase amount.
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
I am filing a complaint regarding a service issue with my Arçelik 12140 MXA washing machine. The product is under warranty, and about three days ago, the Arçelik service in Mardin/Kızıltepe intervened. During the service process, the machine’s door was broken by the team. After this incident, the se...
I purchased the Arçelik 10140 MP washing machine just 1.5 months ago and used it no more than 50 times during that period, yet the machine broke down and stopped taking in water. I opened a service ticket on 19 November 2025, and the service technicians who came informed me that a part would need to...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
I bought a washing machine from Arçelik on April 8, 2024. However, it fails to spin at the promised 1200 revolutions per minute; instead, it leaves the laundry drenched in water. Moreover, its washing performance is far from satisfactory. When I reached out to Arçelik customer service for a return, ...
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