Arçelik 12140 MX Washing Machine Door Glass Shattered While Running
On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to request assistance, and a technician was dispatched. The service team requested a replacement part for repair. I then visited the Arçelik service center, where the staff told me that this was the first time they had encountered such an issue and that it could be a factory defect. Therefore, I requested a product replacement. However, on November 11, 2025, I was informed by Arçelik service that regional engineers had determined the glass broke due to impact damage and that the issue was customer-related, meaning it was not covered under warranty. Yet, I had just purchased the machine, and no impact occurred whatsoever. Moreover, I am aware that within the first six months of purchase, I am entitled to a replacement in case of such a defect, but my request was ignored, and I was only offered a repair option. Since my machine developed such a serious problem so quickly and no proper solution was provided, I have been left at a loss. I request either a full product replacement or a refund of the purchase amount.
