The Protherm brand boiler we bought nine years ago apparently only has a lifespan of nine years. Despite having a maintenance contract every year, the boiler started having issues after nine years. They claimed that the water coming into the boiler was under high pressure, even though there was a pr...
I called for service on my Protherm boiler, which is still under warranty, but the experience has been frustrating. I requested the visit after 4 PM, yet the technician arrived at 3 PM, saying, “We’re heading out of the area, so if you’re home, we’ll come now.” When I contacted customer support, the...
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
I purchased a Protherm boiler brand new two years ago and paid extra for an extended warranty. Unfortunately, it has been problematic from the start, requiring frequent service calls. I never know if I’ll be able to use hot water in the morning or if the radiators will work during cold winter days, ...
Protherm has terrible customer service and service management. When you request maintenance, they immediately charge you and schedule an appointment. They give a vague time window of between 9 AM and 5 PM, without specifying a more exact time. If you miss their call while waiting at home, your appoi...
We're expected to pay for repairing our Protherm boiler, cover the cost of materials, pay for labor, and on top of all that, shell out an additional ₺800 for a service fee. How is this any different from the unfair practices we see in restaurants? We're overlooking these kinds of brands, but compan...
I called the service because the Protherm Gepard Condens combi boiler, which I started using in January, was making a "pop" sound when it started igniting. The service said to record the voice and send it. Somehow (by chance in the middle of the night) I was able to record the sound. I sent it via W...
My Protherm Puma Condens 18/24 boiler, which was installed only a few months ago, unfortunately, experienced a breakdown and is now showing the F32 error code. The service team arrived and informed me about the need for a part replacement. However, I have been waiting for that part since December 27...
Having extended the warranty of my Protherm Lynx 24 boiler annually, paid until 2023, the trouble began after the last free maintenance by DemirDöküm in March 2023. Despite my insistence on getting the service done towards winter, they were adamant about doing it during that period. After the maint...
Since we moved to our new home, we've been experiencing problems with our Protherm combi boiler on a regular basis. The service team has made several visits in an effort to resolve the issue with pressure setting fluctuations, but their solutions have only been temporary. During my most recent visit...
I bought a DemirDöküm Protherm combi boiler about a month ago. After a mere two weeks, the dreaded F89 heat pump error reared its ugly head. We've been patiently awaiting a part replacement for approximately two weeks now. According to them, the part is currently unavailable and they cannot provide ...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...