I bought the Arçelik M119H62F dryer 6 months ago and have only been using it for 2 months. About a month ago, it stopped working because it gave a “water tank full” warning, even though the water tank was empty and the lint container was clean. The service came and fixed the issue, but the same problem happened again two weeks ago. The machine once again shows the “water tank full” error and will not operate. The service came again, examined the machine, and confirmed that everything was normal and that the tanks were empty and clean. However, the error persists, and my machine has not worked for two weeks. Every time I call, they say “we are informing the relevant department, you will be contacted,” yet no solution has been provided for two weeks. I am newly married, and having the same malfunction occur so soon on a new product is unacceptable. Moreover, I did not expect such an uninterested approach from a major brand like Arçelik. I request that my machine be replaced, and I expect the company to stand behind its product. Additionally, due to Arçelik’s unwillingness to support their own product, I do not plan to purchase from the brand again and will do everything I can to advise people around me not to choose Arçelik.
I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...
My Arçelik washer dryer (900km heat pump Arçelik) continues to run nonstop, even after a technician came to my house and I made two service calls. Encountering issues with a brand-new appliance, especially from Arçelik, is quite disappointing, especially considering that I haven't even finished payi...
Hello, nice day. I bought a 9 kg capacity drier from Arçelik. The machine is one year old, and it failed to dry on the first use, so I contacted customer care. When the service technician arrived, they explained that the resistor had burned out and that while this could happen in some devices, it wa...
The dryer I purchased from Arçelik started having issues from the very beginning. First, the motor failed, and then the drum was hitting the side wall, for which a spare part was ordered. Although the product is still under warranty, I had to move to a new house. When I informed the service team, th...
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