Arçelik 801 KMX Dryer Arrived Damaged and Installation Was Refused

On October 31, 2025, I purchased an Arçelik 801 KMX model dryer from the authorized Arçelik dealerk. On November 5, 2025, the Arçelik West Service team came for installation. The technicians first tried to sell me a surge-protected socket; I told them it was unnecessary and that I already had one at home. Then they claimed that because my washing machine is Bosch, the dryer could not be installed and that the washing machine also had to be Arçelik, so they refused to complete the installation. When we moved the dryer to another spot to have it checked, we noticed a dent on the right side panel. When I asked the team to take the device and provide documentation, they said they do not issue any documents and only create a record in the system. Arçelik informed me that they could either replace/return the product or offer an extended warranty in exchange for replacing the side panel, and the service team left. Even after waiting two days, I received no update. I opened another service request through the Arçelik website. This time the East Service arrived and confirmed that my washing machine was suitable for installation. However, since the dryer was damaged, I refused installation. They also opened a record and said I would be contacted within two days. During this entire process, I spoke with customer service seven times, and multiple complaint records were created, but no solution was offered. I called the dealer, who also tried to help, but nothing came of it. A week passed with no follow-up, not even from the service manager. Now two weeks have passed, and there is still no solution, and I cannot use the machine. Even though the product is under warranty, no support has been provided, and my problem remains unresolved. I expect Arçelik to replace the product, resolve the issue, and offer an apology. It is deeply upsetting to be unable to use a brand-new product while going through such an indifferent process.