On 24.07.2025, around 15:30, our inverter AA model air conditioner was installed in our home under warranty by Arçelik authorized service. During the installation, the technicians stated that the drainage hose had not been attached and that they had uploaded a photo of this issue to the system. Because the hose was not connected, water leaking from the air conditioner damaged part of my child’s bed, rendering it unusable. I called Arçelik customer service numerous times after the incident, but the process was repeatedly prolonged with the response that it was “still ongoing.” When I called again today, I was informed that my damage compensation request had been rejected. The unusable bed was purchased from Bambi. I request that Arçelik either provide a new bed or compensate me for the cost of the damaged one. I kindly ask that my grievance be resolved as soon as possible.
Hello! I purchased an Arçelik air conditioner a few months ago, and unfortunately, it has been leaking water from the indoor unit. The service came twice to address the issue and claimed that this situation is to be expected, citing factors like the environment, external influences, and the hot weat...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Hello, I called Arçelik 4440888 on June 27, 2025, for disassembly/assembly. The service called back on April 4, 2025, and on July 7, Arçelik service disassembled the air conditioner and did not come for installation. After July 7, I called again on August 8, 2025. However, the Arçelik service techni...
On July 24, 2024, I purchased an Arçelik 1235A model air conditioner from their official website. This product was installed at my father's house. The installation team brought along a child around 8-10 years old. I asked about the child's involvement in the installation and whether he was an author...
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