Arçelik 1001kmx Dryer Arrived Defective And Replacement Delayed For Days

We purchased the Arçelik 1001kmx dryer on Friday, November 14, and since Saturday, November 15, we’ve been dealing with the exchange process without ever being able to use the product. The machine arrived defective, and despite calling for days, no exchange has been made and we keep getting delayed. On Sunday, November 16, I contacted Arçelik customer service, and the authorized service visited on Monday, November 17. The technician said the machine may have been damaged during transport and that requesting an exchange would be the more reasonable solution. We explained that we had been asking for a product replacement from the beginning. However, later that same day, we were told that only the side panel would be replaced. We clearly stated that we do not want a repair for a product that is only two days old and completely unused—we want a full replacement. We called customer service again and repeated our request for a new unit, and they said we would be contacted. Since then, despite calling every day, we are only told “you will be called back,” yet no one contacts us and no concrete solution is provided. I urgently request that this defective dryer, which we never had the chance to use, be replaced with a brand-new unit, and that the inconvenience we have experienced be taken into consideration. If we do not receive a positive response soon, I will file the necessary complaints with the Consumer Arbitration Board.