We purchased the Arçelik 1001kmx dryer on Friday, November 14, and since Saturday, November 15, we’ve been dealing with the exchange process without ever being able to use the product. The machine arrived defective, and despite calling for days, no exchange has been made and we keep getting delayed. On Sunday, November 16, I contacted Arçelik customer service, and the authorized service visited on Monday, November 17. The technician said the machine may have been damaged during transport and that requesting an exchange would be the more reasonable solution. We explained that we had been asking for a product replacement from the beginning. However, later that same day, we were told that only the side panel would be replaced. We clearly stated that we do not want a repair for a product that is only two days old and completely unused—we want a full replacement. We called customer service again and repeated our request for a new unit, and they said we would be contacted. Since then, despite calling every day, we are only told “you will be called back,” yet no one contacts us and no concrete solution is provided. I urgently request that this defective dryer, which we never had the chance to use, be replaced with a brand-new unit, and that the inconvenience we have experienced be taken into consideration. If we do not receive a positive response soon, I will file the necessary complaints with the Consumer Arbitration Board.
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
Hello, nice day. I bought a 9 kg capacity drier from Arçelik. The machine is one year old, and it failed to dry on the first use, so I contacted customer care. When the service technician arrived, they explained that the resistor had burned out and that while this could happen in some devices, it wa...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
My Arçelik refrigerator has not been repaired, even though more than a month has passed. Two days ago, they brought it back claiming it was fixed, but it still doesn’t work. I wanted to use my right to have it replaced with a new one within the 21-business-day period, but that request was also denie...
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