Arçelik 1001kmx Dryer Arrived Defective And Replacement Delayed For Days
We purchased the Arçelik 1001kmx dryer on Friday, November 14, and since Saturday, November 15, we’ve been dealing with the exchange process without ever being able to use the product. The machine arrived defective, and despite calling for days, no exchange has been made and we keep getting delayed. On Sunday, November 16, I contacted Arçelik customer service, and the authorized service visited on Monday, November 17. The technician said the machine may have been damaged during transport and that requesting an exchange would be the more reasonable solution. We explained that we had been asking for a product replacement from the beginning. However, later that same day, we were told that only the side panel would be replaced. We clearly stated that we do not want a repair for a product that is only two days old and completely unused—we want a full replacement. We called customer service again and repeated our request for a new unit, and they said we would be contacted. Since then, despite calling every day, we are only told “you will be called back,” yet no one contacts us and no concrete solution is provided. I urgently request that this defective dryer, which we never had the chance to use, be replaced with a brand-new unit, and that the inconvenience we have experienced be taken into consideration. If we do not receive a positive response soon, I will file the necessary complaints with the Consumer Arbitration Board.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us primarily . As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, we are here for your happiness. Arçelik Customer Communication Center
Dear Arçelik, I would appreciate it if you stopped saying 'your request has been received and you will be contacted' on the phone and actually solved my problem as soon as possible. Even after writing on the complaint platform, when you call, all you say is 'your replacement request has been received.' I am tired of calling you every day for a week. Supposedly, Turkey's best home appliance company has not hesitated to victimize us, their customers, for a week just to avoid replacing a dryer. It seems our only option is to go to the consumer court or CİMER because all you are doing is stalling us.
It has been 13 days since the product was delivered and we are still waiting for Arçelik to resolve our issue. All they do is say they have spoken with the authorized places, but there is still no solution. Writing on the complaint platform did not help either. I wish I had bought from a cheaper brand instead of paying a ton of money for a supposedly reliable brand like Arçelik and ending up disappointed and victimized.
My grievance was resolved by replacing my dryer in the end.
