I own an Arçelik 800 KM 8 kg dryer, which I purchased in 2021. In 2025, after only about four years of use, the machine began to fail, and for the past month it has not been drying laundry properly. Despite running full programs, the clothes come out damp and I cannot use the dryer as intended. Due to this problem, I contacted Arçelik authorized service. After checking the machine, they stated that there was no fault on their side and described the situation simply as “bad chance,” without offering any clear solution or repair. I find this explanation unacceptable because a dryer becoming practically unusable in just four years is far too short a lifespan for such a product, and I do not think it is reasonable to dismiss this issue as “bad chance.” I request that Arçelik take responsibility for the problem and provide a product replacement so that I can use a properly functioning dryer. I kindly ask that my complaint be reviewed and that a clear and satisfactory solution be provided as soon as possible.
The Arçelik dryer purchased on 24/12/2022 has been malfunctioning since January 13. It has been serviced 4 times, 2 times home service came and many parts were changed but the problem is still not solved. The laundry dries but the machine does not stop working for hours. Repairs and part replacement...
I purchased an Arçelik dryer from an Arçelik store on December 24, 2024, and since the very first use, it has been emitting a strong plastic smell. I expected this to disappear after a few cycles, but the odor persisted, making it impossible to use the machine. I contacted Arçelik service, and they...
On June 20, 2023, I purchased an Arçelik 1010 KM model dryer from the Arçelik dealership located at Pendik, Yenişehir branch. After only 15 months of use, the dryer, still under warranty, stopped drying clothes effectively, leaving them damp. Concerned about a possible malfunction, I contacted Arçel...
After a year of usage, my Arçelik dryer began to malfunction, failing to dry correctly before it had even completed its first year. What once took two hours now takes six. I've lost track of how many times I've contacted for service, and despite having the humidity sensor and card replaced three tim...
Dear Sir/Madam, I purchased an Arçelik washing machine in August 2023, and within less than a year, it began leaking water and tearing my clothes. When I reported this issue to Arçelik's authorized service, I requested a product replacement. However, despite 1.5 months passing, no solution has been ...
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