In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also experienced a motor failure within a year and a half, and the motor had to be replaced. I also paid an additional ₺2,500 to extend the warranty. Most recently, on October 22, 2025, my refrigerator broke down again and stopped cooling. The service team reported that there was swelling in the body and that the issue could not be fixed. I was told over the phone that I needed to purchase a new refrigerator for ₺29,800, but no written document was provided. When I contacted the call center, I was informed that refrigerator bodies are covered by a 10-year warranty. Despite this, my request for a free replacement was rejected, and I was asked to pay for a new unit. My refrigerator is still not working, and my inconvenience continues. I request that Arçelik resolve this issue and replace my refrigerator free of charge.
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the g...
I’ve been an Arçelik customer for years, and all the white goods in my home are from this brand. However, my experience with their refrigerators has turned into a complete disappointment. In 2012, I purchased an Arçelik 2398 CNIY A++ model refrigerator. In 2017, the unit developed a problem with int...
In 2017, I purchased a brand new Arçelik 2498 CNIY A++ model refrigerator. After 7 years, it stopped cooling properly, so I called the authorized service. The technician informed me that my refrigerator had a gas leak, causing the body to bulge, and it could not be repaired. They suggested that I pu...
In the fifth year of using my Arçelik refrigerator, a crack unexpectedly formed in the internal gas pipe, causing a gas leak. I believe this issue poses a serious threat to both my safety and health. I handed the refrigerator over to the service center five days ago, but they informed me that the de...
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