I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning itself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have been ongoing for months, and I’m losing patience. I’ve tried everything—unplugging and reconnecting it, resetting it to factory settings, and sending it to service five times. The service tested it three times and updated the software once, but nothing changed. Last week, I sent it again, and they said they would update the software once more and return it tomorrow. Dealing with the same problems repeatedly is exhausting and frustrating. When I spoke with customer service, they openly admitted that many customers are facing the same issues with this model. It’s unacceptable for Arçelik to cause such inconvenience to so many people. The product is still under warranty. I paid ₺25,000 and am stuck with a defective TV. I no longer want a repair—I want a refund. I have already filed a complaint with the Consumer Arbitration Committee and demand that my issue be resolved immediately.
I deeply regret buying an Arçelik television. The TV keeps turning itself off and on, won’t open apps, and even when it does, nothing loads. I have to unplug and plug it back in every single time. Every day, the same issue. It’s incredibly frustrating when a basic function like turning on the TV bec...
I regret buying an Arçelik television. We have been dealing with a variety of challenges over the past 1-1.5 years. While viewing television, the screen dims and brightens quickly on its own. We've had two separate service teams visit and claim to have fixed the problem, but it still exists. Now the...
On October 21, 2025, I purchased an Arçelik A55 Q990 television for ₺43,119, brand new and with a 3-year warranty, based on the recommendation of the store staff. Since the product wasn’t available in-store, I couldn’t see it beforehand; I was shown different models and told it would look “similar.”...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
In 2022, I purchased an Arçelik A32A550B model television for my summer house. As a government employee living in Ankara, I can stay at my summer house for a maximum of three weeks per year, so I’ve used the TV for only 63 days in total. Last week, the television broke down, and I called the authori...
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