The bottom section of my Arçelik oven does not cook properly. I purchased this product about six years ago and mostly used it for cooking meals, pastries, and savory pies. However, the lower part of the oven has never cooked evenly, and this issue has persisted since the very first day. During this time, I have contacted Arçelik’s authorized service center and customer support multiple times. The service personnel responded condescendingly, suggesting that I didn’t know how to use the oven, without performing any technical inspection. They claimed they had cooked food and pastries in the oven themselves and asked me to take it back, even though I had specifically requested a technical check and resolution. Furthermore, I do not approve of them using my oven to cook their own food without my permission. Despite the oven still being under warranty, the issue remains unresolved, and my request for a replacement was ignored. I expect Arçelik to perform a proper technical inspection of my oven and, if necessary, replace it. I also request compensation for the inconvenience I have experienced.
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
My complaint is directed towards both the Arçelik dealer and the Arçelik headquarters. Just a week ago, I received an oven and stove set from an Arçelik dealer. The delivery person, upon unpacking, called me over to inform me that he couldn't proceed with the installation. The reason given was that ...
I purchased a stove from Arçelik and previously had the burner accessories replaced by the authorized service. However, the control knobs (on/off buttons) were not changed during that service. Despite this, the technician recorded in the system that the knobs were replaced — which is completely fals...
I bought an Arçelik built-in triple set, but while it was still under warranty, the oven's paint started peeling off. I use the product very rarely, at most four times in a year, or maybe not at all. As a result, it did not get dirty, and I did not use any detergent for cleaning. When the Arçelik au...
I purchased an Arçelik refrigerator in 2019, and before reaching its fifth year, it started leaking water from the corners (bottom freezer model). Shortly after, the upper section stopped cooling. While I was away, the freezer completely defrosted, ruining all my food. I called Arçelik service, and...
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