The product I purchased through the AliExpress app arrived defective. I spent hours trying to submit a return request through the returns menu but couldn’t complete it. After several days of messages and procedural back-and-forth, the seller informed me that I could return the item and that I would receive a full refund.
However, they never sent me the invoice for the product, nor did they provide the return shipping company or the return code. Instead of taking responsibility, they shifted the blame to the supplier, leaving me without proper guidance.
I will never shop on AliExpress again. I’ve never faced such problems on TEMU, and I’m extremely disappointed with AliExpress—there’s nothing more to say.
I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
The item I received does not match the details given on the platform, which is a shame. When I noticed this difference, promptly sent a return request because the seller had given me false information. AliExpress, on the other hand, turned down my return request, saying there was "insufficient infor...
I will never shop on Aliexpress again. I received a defective product, but I cannot return it because I placed the order as a guest. Despite providing proof of payment via PayPal and submitting all required documents, Aliexpress refuses to process my refund. This experience has been incredibly frus...
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