Complaint Regarding Ajet’s Unjust Extra Charge and Baggage Negligence

On March 23, 2025, during my A-Jet London – Istanbul flight, my cabin baggage, which fully complied with the airline’s regulations, was not allowed on board at check-in, and I was charged an additional 50+50, totaling €100, to have it placed in the aircraft hold. While I had no issues on my outbound flight, on the return journey, my baggage was checked again, labeled, and confirmed to be within the allowed size limits. Despite this, an unjust and arbitrary decision was made to charge me extra. Moreover, I personally observed that other passengers had much larger cabin bags on board without any issues, making this charge even more unfair. Adding to this inconvenience, my baggage was left on the plane upon arrival in Istanbul and was not delivered to me. Had I not spoken with an airline representative in time, my luggage could have been lost or caused further problems. This negligence in baggage handling by AJet has further increased my dissatisfaction and shaken my trust in the airline. These arbitrary practices and negligence appear to be solely aimed at unjustly profiting from passengers and causing unnecessary inconvenience, which is a clear violation of consumer rights and customer satisfaction principles. I intend to pursue all legal rights against AJet for these unfair and inconsistent policies, including filing a complaint with the Consumer Arbitration Board and relevant authorities. I urgently request a full refund of the unjust €100 charge. Otherwise, I will escalate this matter by reporting it on all consumer platforms and initiating the necessary legal actions. On behalf of all affected passengers, I demand that this issue be reviewed immediately and necessary corrective actions be taken. Sincerely,