Disastrous experience with AJet! We purchased a plane ticket 6 months in advance on an English-language website. As French speakers, we didn’t notice that the first and last names of one traveler were switched. The next day, we contacted the online travel agency, which redirected us to AJet. Two weeks of struggle: 20+ emails to GoToGate, 7 calls to GoToGate, 3 calls to AJet, 15 feedback forms sent to AJet, a passport photo sent, a third-party fraud attempt. Finally, the agency agreed to submit a name correction request to AJet… but AJet REFUSED. They told us we had to buy a new ticket for over $600! We repeatedly asked if this minor mistake would be accepted at boarding. AJet never answered. Their only response? Pay again. The same issue happened with Air Transat—resolved in 5 minutes, for free, in a single call. AJet’s customer service is disappointing, their care for passengers is lacking, and the experience was unnecessarily expensive. We definitely do not recommend this airline.
I purchased a ticket through the AJet app using my previous last name, which was still saved in the system. Shortly after, I realized the mistake and contacted support to have my surname updated to my new legal name. They asked me to provide official proof of the name change, so I sent the official ...
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
I have a flight with AJet tomorrow to Izmir, and I’m traveling with my 6-month-old baby. Unfortunately, there’s a simple but critical error in my daughter’s name—her name is “P** A**” but it was mistakenly entered as “P** A**.” I immediately contacted AJet’s call center to correct this, and they tol...
I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...
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