I purchased a Konya–Istanbul–Munich ticket from Ajet for my daughter, M*** M*** S*** Ö***, for May 15. I received information from an authorized representative stating that the pet transportation fee would be ₺250 for the domestic leg and €98 for the international leg. On April 23, I called AJet customer service to purchase this additional service, unaware that the number I dialed—0850 242 81 17—belonged to a different company, 'Bilet Dükkanı', which provides customer service for AJet. I was charged ₺8,518 for our pet. The agent, B*** S***, processed the transaction by charging €98 for each flight, totaling €196. I am filing a complaint regarding this situation. Bilet Dükkanı carried out the transaction at an exorbitant price, and I find it unacceptable that Ajet partners with such opportunistic and unethical companies. I request a full review of this incident and a refund of the excess amount charged. PNR: 2KKJ3T.
AJet Airlines is charging an exorbitant fee for pet transportation. I was asked to pay €98 to transport my 4 kg Chihuahua in a backpack-style soft carrier on a flight from Vienna to Istanbul. There is even an option to place the carrier under the front seat, yet the cost remains the same. My own tic...
On October 9, 2025, I bought a ticket with Ajet to fly from Gaziantep Airport to Ankara. I had completed all the necessary preparations to travel with my pet cat — her carrier met airline standards, and all her vaccinations had been done by a veterinarian. However, at the airport, Ajet staff refused...
I purchased a round-trip ticket from AJet for Ankara–Paris in May 2025. However, my flights were canceled multiple times — including flight numbers VF3012, VF3001, VF10, and VF3008. The most recent cancellation happened right before my May 2, 2025 flight, which was moved to May 3 without sufficient ...
Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...
I cancelled my Istanbul - Basel tickets for 2 people with PNR number 1Q1NF1, more than 24 hours ago, via the AJET application. I had purchased my tickets for ₺11,456.42, especially as a Premium package, but the refunded amount was ₺5993.36. So a deduction of ₺5.463,06 was made. In my conversation wi...
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