I booked a room on Airbnb that was clearly shown in the photos and description as having two separate beds. However, upon arrival, we were shocked to find that the room only had one single bed—completely different from what was advertised.
Since the room was not as described, we immediately tried to cancel the reservation and request a refund. But for hours, we've been trying to reach Airbnb customer service with no success. There’s been no response, no refund, and no one helping us resolve this issue. The hotel itself also refuses to take any responsibility or help.
We are now left in a situation where we’re uncomfortable, frustrated, and out of pocket. I expected more from Airbnb. If you claim to guarantee accurate listings and offer 24/7 support, then prove it. We’ve received zero support, and we are still waiting for the cancellation and refund to be processed.
I booked a 4-night stay through Airbnb, but when we arrived, the property looked nothing like the photos. The furniture was outdated, and while the listing appeared to show a single-story home, it turned out to be a 3-story building. We only stayed one night and informed the host that we wanted to l...
We were left in a bind when the hotel canceled our reservation through Airbnb, and we were not refunded for it. Despite being told by the hotel that the refund would be handled by Airbnb, we have yet to receive any of our money back. Our attempts to reach out to customer service representatives have...
Due to an honest mistake, I accidentally booked two properties on Airbnb for the same dates. Such errors can happen, especially during a busy work schedule, but what shocked me was Airbnb’s complete lack of support for its customers. Instead of helping me resolve the issue, the platform prioritized ...
I booked a house through Airbnb, but shortly after, the host canceled the reservation. Since we needed a place to stay, I booked a second property. Everything seemed fine until I checked my bank account and saw that Airbnb charged me for both reservations, including the one that had been canceled by...
I made a reservation through Airbnb while on the road and arrived at the property within two hours of booking. The listing’s photos and the details provided by the host were completely misleading. When we arrived, the actual condition and location of the property were nothing like what was shown onl...
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