Unjust Permanent Ban Of My WePlay Account

I have been using the WePlay mobile application actively and normally, without any problems, until my account was unexpectedly and permanently banned on 16 December 2025. On that date, when I tried to access my account, I was suddenly shown a message stating that my account had been permanently banned for violating community guidelines, without any prior warning or detailed explanation. After seeing this ban message, I contacted WePlay Customer Support via email about the issue, but I did not receive any helpful response or clear solution regarding the restoration of my account. I was not informed about which specific rule or community guideline I allegedly violated, and no concrete evidence or detailed explanation was shared with me. I respectfully request that my WePlay account be urgently reviewed, that the unjust permanent ban be lifted, and that my account be fully restored. In addition, I ask for a clear and detailed written explanation of the exact reason for this permanent ban and which rule was claimed to have been violated.