Through eDreams, I attempted to book round-trip AJet airline tickets for travel between Istanbul and the Netherlands, with departure on May 21 and return on May 24.
During the payment process, the system continuously displayed error messages, so I believed that the transaction had failed and that no reservation had been completed.
However, when I later checked my İş Bank credit card activity, I discovered that two separate reservations had been created for the exact same flights, dates, and times — one legitimate booking and one duplicate reservation.
As a result, an additional approximately $340 was charged to my credit card for the duplicate booking.
I have been unable to find any real customer representative through eDreams. Their support system only provides AI-generated automated chat responses that repeatedly give the same answers without actually resolving the issue.
When I contacted AJet customer service, they informed me that because the ticket had been purchased through an agency, the matter had to be resolved directly with eDreams, effectively redirecting me back to them again.
My only intention was to purchase a single round-trip airline ticket.
Therefore, I request that the duplicate reservation created for the same flight be canceled immediately and that the approximately $340 duplicate charge be refunded to my İş Bank credit card as soon as possible.
We purchased a ticket through eDreams for f*** a*** h*** aktaş with AJet, and everything that could go wrong did. After completing our Paris to Istanbul flight, we missed the Istanbul to Kayseri connection despite checking in, arriving just 15 minutes late. Neither AJet nor eDreams offered any assis...
On the night of July 17, 2025, I completed a flight booking on eDreams.com for a Sky Express round trip from Istanbul to Athens (departing July 2, returning July 5). I entered all my personal information and finalized the payment. My VakıfBank credit card was charged $97.33 (₺3,891.45) successfully....
I made a reservation through eDreams for a Pegasus Airlines flight from Ankara to Düsseldorf scheduled for May 22, 2026. On the same day, I canceled my flight through Pegasus Airlines after being redirected there via eDreams. During my communication with Pegasus Airlines, I was informed that the c...
On the night of July 17, 2025, I used eDreams.com to purchase a round-trip flight with Sky Express from Istanbul to Athens. The travel dates were July 2 for departure and July 5 for return. I entered all necessary information, completed the booking process, and the payment of $97.33 (₺3,891.45) was ...
I purchased a ticket from the website Edreams for an Istanbul–Skopje flight. However, during the purchase process, a membership was unknowingly started, and my credit card began being charged 349 TL twice a month. The first charges occurred on September 5 and September 22, and these payments have be...
Comments