Pocket Option App Crash Triggered Unauthorized Trades on Android

I am writing regarding a serious issue I experienced today on the Pocket Option Android app while trading from South Africa. During the early hours of the morning, between approximately 1:00 and 3:00 a.m., the app suddenly crashed while I was on quick trade. After the crash, 8 trades of 236 R each were executed without my intention or any prompt from me to place those trades. In total, 8 unintended trades of 236 R each went through even though I did not confirm or authorize them. This was clearly a result of the app malfunctioning, not my actions. When I contacted Pocket Option support, I was told they were unable to help and the blame was put on me, even though the problem started with the app crashing. This has left me feeling robbed, as I lost money through no fault of my own. I use the email address josh2***@gmail.com on my Pocket Option account. I request that the 8 unintended trades be canceled and the full amount of these trades be refunded to my account so that I can continue my trading journey and provide for my family. I also ask that you investigate the app crash on the Android platform so that this does not happen again. I expect this situation to be taken seriously, my loss to be reimbursed, and the technical issue on the Android app to be properly checked and resolved.