I booked an Airbnb accommodation, but upon arrival, I discovered that it was entirely different from the description provided. Can I get a refund?

We rented a home through Airbnb under reservation code HMEXK2TFX5. We found the listing on the platform, reviewed the photos, and communicated with the host. The host sent us a location pin, but we had to spend a long time trying to find the place based on the shared location. After finally finding ...

On November 15, 2025, I rented an apartment in Kyrenia, Northern Cyprus through Airbnb under reservation number HM5ETH8TFQ, listed under the host name Irine. Even though there was no warning or information in the listing description, about 10–15 days after booking—and just one day before my stay—I w...

I stayed at an Airbnb property in San Diego, California for three months, during which I was subjected to clear discrimination by the host. The accommodation did not meet basic hygiene standards — the furniture and bedding were dirty, posing health risks. The apartment was in poor condition and look...

Between September 14–16, 2025, I rented a property in Kyrenia through Airbnb with reservation number HM5AEHN9QF. The listing features misleading information: under property details, it stated “private bathroom outside the room”, but in the description, it was mentioned that the bathroom was actually...

I booked a vacation rental on Airbnb for August 18–25, with the refundable cancellation deadline set for August 11. Unfortunately, many of the property’s serious defects could only be discovered once we arrived on August 18 in the evening. The moment we entered, the electricity kept cutting out repe...

Between June 14–22, 2024, I rented a house in Kyrenia, Cyprus, at Levent Sokak Avrasya Elite, Block B **, Kyrenia, 99300, through Airbnb (confirmation code: HMK99D2XSW), paying approximately ₺30,000. Instead of the reclining sofa shown in the listing, there was a very old and uncomfortable couch tha...

From the 15th to 17th, I rented a room through Airbnb from a host named Barçın. From the moment we entered, the air conditioning was malfunctioning, but we decided not to complain during our stay so as not to disrupt our trip. After checking out, I submitted my review through Airbnb’s “Rate Your Sta...

From August 20–23, 2025, I booked a house in İzmir Dikili Çandarlı through Airbnb (reservation code: HMF4JD8TZR) and paid ₺12,796 with my credit card. After completing the payment, the host completely cut off communication. They refused to share the location of the property and stopped answering my ...

I booked a villa in Köyceğiz through Airbnb, listed by Sunset Bungalov, under the name Hakan K***** (Reservation No: HM9D9RC3AC), paying ₺15.202 for what was advertised as a 6-bedroom, 6-bed property. I made the booking two months in advance. Just one week before our planned stay, I rechecked the li...

I was looking for a place to stay for one night in Pljevlja, Montenegro, on my way back from Budva to Sarajevo. I rented a house that said it was 3 km from the center. It turned out to be 4 km from Palez, not Plevlja. It was 40 km from my route, which is even further. I had a flight in a day. I didn...

While traveling from Budva (Montenegro) to Sarajevo, I looked for a one-night stay near Pljevlja center to rest before my flight the next day. I booked a home listed on Airbnb as being just 3 km from Pljevlja city center. However, after the reservation was confirmed, I realized the house was actuall...

We rented the Elif-1 villa with a private pool via Airbnb for 4 nights, advertised as being just 4 minutes from the beach. Upon arrival, the host spent a lot of time praising themselves and their properties while harshly criticizing past guests. Things quickly went downhill. Although we clearly stat...

During our 7-day Balkan tour, we booked a 2-night Airbnb stay in Montenegro. However, when we arrived at the property at the scheduled time, we found the home to be completely uninhabitable and the host unreachable despite multiple attempts to contact them. We were left stranded with nowhere to go ...

I made a reservation through Airbnb while on the road and arrived at the property within two hours of booking. The listing’s photos and the details provided by the host were completely misleading. When we arrived, the actual condition and location of the property were nothing like what was shown onl...

I tried to book a house in Erikli via Airbnb for 5 nights starting July 26, but the experience was unbelievably frustrating. The host, listed under Kaptan Saroz Turizm, kept redirecting me to different listings by saying “that house is booked, but we have availability at this number instead.” I foll...

I booked a reservation at the Brothers Suites hotel through Airbnb for June 22-27, 2025. Around 12:30 AM, in the middle of the night, someone knocked on my door. When I opened it, two individuals identifying as police officers told me the hotel was sealed by authorities and the owner had illegally b...

On May 15, 2025, I booked a house, but I ended up paying for a place I couldn't even enter, and now I'm being denied a refund! Last night, I tried to rent an Airbnb. I confirmed with the host that I could pick up the key by 2:00 AM, which I agreed to. However, I ran into some issues and called them ...

I made a reservation on Airbnb, and the amount I was supposed to be charged was clearly stated as ₺52,214. However, when I checked my bank account, I saw that Airbnb had withdrawn ₺54,502 instead. That’s a ₺2,288 difference, which was never disclosed or authorized. Even the confirmation message I r...

On May 6, 2025, Airbnb charged ₺1,149.74 to my credit card without my knowledge or consent. I never authorized this transaction, nor did I share my card details with any travel agency or booking service related to this charge. I have no connection whatsoever to the reservation or agency responsible ...

I rented an apartment in Istanbul through Airbnb for two months, and the experience has been incredibly frustrating and disappointing. The property was in terrible condition from the moment we arrived. The entire place was filthy, clearly not cleaned before our arrival. The toilet was leaking throug...

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I’ve made several reservations through Airbnb, but during my most recent booking, I noticed a discrepancy between the amount shown on the invoice and the amount actually withdrawn from my account. This prompted me to review my past stays, and to my shock, I discovered that I had been overcharged on ...

Yesterday we checked into an Airbnb property we had booked, but the condition of the home was far below our expectations. The bed was visibly dirty, and the entire house reeked of an overwhelming chlorine smell. It was simply uninhabitable. We contacted the host to report the issue, hoping for a sol...

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I booked a house abroad through Airbnb for a full year, trusting that I’d have stability during my stay. However, just a few days after moving in, I discovered the property was actually listed for sale. Airbnb had rented me a house that’s actively on the market. Shortly after, the owner messaged me ...

Hello, we booked Marijana’s home on Airbnb for April 24–May 1. Upon arrival, the host claimed she had not received any payment from Airbnb and demanded we pay her in cash. This was incredibly stressful and completely unexpected. To calm the situation, we showed her our bank confirmation proving that...