I purchased an Airalo eSIM for use in Cyprus, expecting to stay connected throughout my trip. Despite activating the eSI...M properly and ensuring that all international roaming settings were turned on, the internet never worked—not even once. My friend, who also bought the same 15-day Airalo plan, had
"Our expense was compensated, thank you."
Hello. On May 11, 2025, I purchased a 2GB Airalo eSIM package for France for $6. My spouse bought the exact same package... as well. Today, after arriving in France, we spent hours trying to get the internet working on both of our devices. Unfortunately, despite following all the setup steps, the eSIM
"Airalo has refunded the top-up fees that we were unable to use. We thank them for their attention."
Hello. My spouse and I have used Airalo before, but this time we are extremely disappointed. We purchased Airalo eSIMs f...or our trip to France and despite trying everything, we couldn’t get them to work at all. We followed every instruction carefully and spent hours troubleshooting, yet the internet
Hi there. On May 10th, I purchased a 3GB Airalo data plan to use during my trip to Üsküp. I followed every single instru...ction step-by-step and activated everything exactly as directed. But despite all that, I was never able to access the internet—not even once. I contacted customer support hoping t
Airalo e-sim gave me a warning that my 3 GB internet was finished even though I didn't use it overnight. I loaded it in ...the evening, and when I woke up in the morning it was finished. I definitely didn't use it. It’s really frustrating not knowing where the data went. Moreover, there is no screen th
Hello, I recently purchased an eSIM through the Airalo mobile app and carefully followed all the instructions provided.... Despite doing everything exactly as directed, I was never able to get the line to work. I spent an entire week trying multiple times to activate it, but nothing worked. What make
I am extremely frustrated with Airalo. I purchased a package specifically for Northern Cyprus, but no matter what I trie...d, the eSIM never activated. It’s a complete waste of money and an incredibly disappointing experience. I reached out for help through WhatsApp and through the app’s support featu
I recently bought a South Asia package from Airalo, but sadly, it hasn't functioned at all since I activated it. I dilig...ently adhered to all the instructions provided via the Live Chatbot—activating airplane mode, restarting the phone, and then deactivating airplane mode again—repeatedly. Unfortunat
I am extremely frustrated with my experience using Airalo. I purchased the South Asia package and followed every single ...instruction carefully to activate it. I even tried the additional troubleshooting steps suggested by the live support bot, such as turning airplane mode on and off and restarting m
I purchased a 3GB Airalo eSIM package for Serbia and followed all the setup steps exactly as instructed. However, the eS...IM never activated on my iPhone 14 Pro. The issue seems to be with the ICCID number—my phone still displays the ICCID from a previous Asia-based package, and there’s no way to upda
I had previously used Airola eSIM in Northern Cyprus without any problems, so I confidently purchased a 3GB package agai...n. However, this time it didn’t work at all. I barely got any signal, and even when it did show up briefly, I couldn’t connect to the internet. I reached out to customer service,
I purchased an Airalo eSIM for my visit to Belgrade, Serbia, expecting a smooth experience based on their “successful se...tup” confirmation. Unfortunately, the activation never worked—even though we followed every step exactly as instructed and ensured everything complied with their guidelines. Throu
I purchased an Airalo eSIM for my trip to Northern Cyprus, expecting reliable internet service. However, it turned out t...o be a complete waste of money. No matter where I went or stayed, the eSIM never worked—I had zero connection the entire time. I regret buying it, as I ended up returning home wit
Hello, I’ve been using my Airalo E-SIM without issues for a long time, but starting January 1, 2025, my line has stoppe...d connecting to any available operator network. I keep getting a “No Service” error despite it previously working perfectly. I’m requesting immediate assistance to resolve this is
Airalo attempted to charge my account without my authorization, even though I don’t have an automatic payment set up. Th...ey also didn’t notify me via email about the charge, which is unacceptable. Additionally, despite the “Automatic Network Selection” option, when I arrived in Denmark, the SIM star
I purchased a 3GB data-based Airalo SIM card to use in Northern Cyprus, but it stopped working around midday today. I im...mediately contacted Airalo’s WhatsApp support line and live chat via the app, but they completely ignored my issue. I chose this SIM card due to the urgent need for reliable servi
I’m currently in Italy, and since arriving yesterday, my Airalo internet has not worked. I purchased a 7-day, 1GB data-o...nly package, but it won’t connect to any operators. The plan shows as loaded, but despite trying everything to activate it, it remains nonfunctional. I contacted support, but all I
As a frequent traveler, I chose Airalo to avoid the hassle of physical SIM cards. I trusted the service and purchased an... eSIM for my trip to Thailand, only to find that the internet didn’t work at all. This completely disrupted my plans, leaving me stranded without connectivity. I spent a significa
The overseas data packages offered by Airalo are really annoying me. My three purchased packages—2 GB, 3 GB, and 5 GB—we...re all used up on the first day of very light use across three distinct countries: Belgrade, Vienna, and Prague. Even though I only used it for navigation to navigate my way around
This is the second time I’ve downloaded the Airola app, and I’m experiencing problems yet again. The setup process is ex...tremely difficult, and there is no proper support channel to address complaints or provide assistance. Even worse, there’s no Turkish language support, making it even harder to get
I purchased an internet package from Airola, but despite setting it up, I couldn’t connect to mobile data at all. I cont...acted their WhatsApp support line, but they couldn’t resolve the issue and kept putting me on hold. This is incredibly frustrating, as I have no idea how long I’m expected to wait
I purchased an Airalo E-SIM, installed it correctly, but it never worked. It keeps showing “Not Activated”, and when I t...ry to use it, I get a “No Service” message. Despite following all the setup steps, I can’t get it to function at all. I’ve tried contacting customer support, but no one responds o
On November 19, 2024, my spouse purchased a 7-day Airalo eSIM for Portugal, just like the one they successfully used in ...Lesbos before. However, this time, it didn’t work at all. Hoping it was just an issue with their device, I purchased the same 7-day package for my iPhone 15 Plus, but despite follo
I purchased a 1-year Global Airalo eSIM, and while it worked fine in Munich, it won’t connect to the internet in Düsseld...orf. Despite following all the setup instructions, the network is detected, but there’s no internet access. Everything appears active, yet I can’t use 4G or 5G—it only shows "E" (E
