I’m currently in Italy, and since arriving yesterday, my Airalo internet has not worked. I purchased a 7-day, 1GB data-only package, but it won’t connect to any operators. The plan shows as loaded, but despite trying everything to activate it, it remains nonfunctional. I contacted support, but all I’ve received are automated responses with no real solution. It feels like I’ll have to wait until my vacation ends to get a proper reply. Thankfully, I only bought a small package to test the service. If I had trusted Airalo with a larger payment, it would have been a complete waste. This company must resolve the issue and improve their customer support immediately. My vacation experience has been ruined.
I purchased an eSIM from Airalo to use during my trip to Switzerland, expecting seamless connectivity. Unfortunately, despite following all setup instructions and seeing everything appear normal on my phone, the eSIM never provided any internet access. It showed signal bars, but there was absolutely...
On August 16, 2025, I purchased the Airalo “Europe 3GB” eSIM package through the mobile app using my credit card, planning to use it while in Bulgaria. The purchase and installation were completed successfully on my Samsung Galaxy S24 FE, but the internet connection never worked. According to Airalo...
I purchased an Airalo eSIM plan to use mobile data in Northern Cyprus, paying ₺17 for 10 GB. I followed all the setup instructions exactly as provided, step-by-step, and double-checked the configuration. Despite doing everything correctly, the eSIM never worked—not even once. I received absolutely n...
I purchased an Airalo eSIM for my trip to Germany, successfully installed it, and everything worked fine—at first. About 6 to 7 hours after activation, the internet suddenly cut off for no reason. I tried everything to troubleshoot the issue—restarting my phone, reinstalling the eSIM, resetting netw...
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