I Bought an eSIM from Airalo but It Didn’t Work and I Can’t Get Any Support
Hello,
I recently purchased an eSIM through the Airalo mobile app and carefully followed all the instructions provided. Despite doing everything exactly as directed, I was never able to get the line to work. I spent an entire week trying multiple times to activate it, but nothing worked.
What makes the situation even worse is that there is no reachable support team or any proper contact method for resolving issues. This has caused me not only a major waste of time but also financial loss.
Not being able to use the service I paid for and receiving absolutely no assistance is extremely disappointing. The app completely fails to deliver on its promises and leaves users stranded without help.
I am demanding a full refund for the service that was never delivered and expect my complaint to be taken seriously. Airalo must address this situation immediately and properly compensate affected users.
Best regards.
Hello e***! Thank you for your comment. As Airalo, we are responding to your comment late because our Şikayetvar profile has been activated as of today. We kindly ask for your understanding in this matter. We are sorry to hear that you experienced this issue with your spouse. If your issue has not been resolved, please contact us via the message section in the Airalo app or social media with a message including your email address so that we can assist you. We will be waiting for your message! If your issue has been resolved, we kindly ask you to update your comment. Thank you!
