On November 19, 2024, my spouse purchased a 7-day Airalo eSIM for Portugal, just like the one they successfully used in Lesbos before. However, this time, it didn’t work at all. Hoping it was just an issue with their device, I purchased the same 7-day package for my iPhone 15 Plus, but despite following all activation steps correctly, the eSIM never activated.
Additionally, Airalo promised a free 3-day trial for first-time users, but I never received it, so I ended up paying unnecessarily. When I reached out for help through WhatsApp and the app, all I got were automated AI responses, which were completely useless. When the chatbot failed, it just told me to call operations, leaving me without a solution.
We demand a full refund for both purchases. Airalo, fix your customer support and stop charging for services that don’t work! Process our refunds now!
I am extremely frustrated with Airalo. I purchased a package specifically for Northern Cyprus, but no matter what I tried, the eSIM never activated. It’s a complete waste of money and an incredibly disappointing experience. I reached out for help through WhatsApp and through the app’s support featu...
On August 16, 2025, I purchased the Airalo “Europe 3GB” eSIM package through the mobile app using my credit card, planning to use it while in Bulgaria. The purchase and installation were completed successfully on my Samsung Galaxy S24 FE, but the internet connection never worked. According to Airalo...
Hello, I recently purchased an eSIM through the Airalo mobile app and carefully followed all the instructions provided. Despite doing everything exactly as directed, I was never able to get the line to work. I spent an entire week trying multiple times to activate it, but nothing worked. What make...
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