I flew with Air Arabia on May 18, 2025, flight number G9 285, from Sharjah to Istanbul Sabiha Gökçen Airport. Upon arrival, I discovered that my checked-in luggage had been severely damaged. The wheel was broken and the body of the suitcase was visibly cracked, making it completely unusable.
The damage significantly disrupted my travel, and I immediately contacted Air Arabia’s support team via email the very next day. I attached detailed photos of the damaged suitcase, as well as my boarding pass and baggage tag number (033823) to support my claim. Despite providing all necessary documentation, I have yet to receive any response.
This level of customer service is unacceptable. The airline has a responsibility to handle luggage with care and to respond promptly to valid damage claims. I’m requesting a replacement for my unusable luggage or fair financial compensation for the loss.
I urge Air Arabia to take accountability and resolve this matter as soon as possible. My patience is running thin, and if I don’t hear back soon, I will have no choice but to escalate this issue through official consumer protection channels.
On May 26, 2025, I traveled with Air Arabia flight G9688 from Phuket to Istanbul Sabiha Gökçen. Upon arrival, I discovered that my suitcase had been severely damaged and partially broken. Even though my ticket included baggage protection coverage, I was left facing this issue without any proper assi...
I have been trying to reach Air Arabia’s customer service for a month with no success. I emailed them multiple times about my damaged luggage, but I never received a response. My suitcase was severely damaged—its wheel was broken, and the exterior was scratched everywhere. At the airport, no one as...
On my Air Arabia flight from Sharjah (departure at 20:50) to Istanbul Sabiha Gökçen (arrival at 00:20), my checked suitcase was delivered to me completely broken. When I tried to report the damage at Sabiha Gökçen Airport, there was no staff from Çelebi Ground Services, the company responsible for h...
On February 1, I flew with Air Arabia from Istanbul to Sharjah Airport, then transferred to Kuala Lumpur. Unfortunately, when I received my luggage, it was damaged and broken! This is completely unacceptable, especially for a long journey where I need my belongings to remain intact. Airlines should...
On July 6, 2025, I flew from Tirana to Izmir with a tour group on Air Albania. When I arrived and collected my luggage at Izmir Adnan Menderes Airport, I was shocked to see my large suitcase completely damaged—cracked in three separate places and unusable. No one from the airline took responsibility...
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