I have been trying to reach Air Arabia’s customer service for a month with no success. I emailed them multiple times about my damaged luggage, but I never received a response. My suitcase was severely damaged—its wheel was broken, and the exterior was scratched everywhere.
At the airport, no one assisted me, and I was left stranded and embarrassed. When I returned to Turkey, I visited their office at the airport, but they were equally unhelpful. They mentioned filing a report, but in Bangkok, the staff simply gave me a phone number instead of addressing my issue. Calling the number leads nowhere, and there’s no Turkish call center support.
I demand immediate compensation for my damaged luggage and a proper response to my complaints. This lack of accountability is unacceptable for an airline.
I flew with Air Arabia on May 18, 2025, flight number G9 285, from Sharjah to Istanbul Sabiha Gökçen Airport. Upon arrival, I discovered that my checked-in luggage had been severely damaged. The wheel was broken and the body of the suitcase was visibly cracked, making it completely unusable. The da...
On my Air Arabia flight from Sharjah (departure at 20:50) to Istanbul Sabiha Gökçen (arrival at 00:20), my checked suitcase was delivered to me completely broken. When I tried to report the damage at Sabiha Gökçen Airport, there was no staff from Çelebi Ground Services, the company responsible for h...
On May 26, 2025, I traveled with Air Arabia flight G9688 from Phuket to Istanbul Sabiha Gökçen. Upon arrival, I discovered that my suitcase had been severely damaged and partially broken. Even though my ticket included baggage protection coverage, I was left facing this issue without any proper assi...
I recently flew with Air Albania on a return trip from Tirana, and upon arrival, I received my luggage in a completely damaged state. The suitcase was torn, yet no one at the airline offered any assistance or took responsibility for the issue. I attempted to contact Air Albania’s customer service, ...
Turkish Airlines mishandled our luggage, rendering it completely unusable. Regrettably, we are now faced with a lack of response to our claim. On September 4th, we were dismayed to discover our luggage with a broken leg, a damage so severe that it was irreparable. In an effort to seek justice, we pr...
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