Air Arabia Canceled My Dubai Flights but Refused Refund
On May 17, I purchased five round-trip tickets on the Air Arabia website for travel from Istanbul to Dubai, departing May 22 and returning May 25. The very next day, on May 18, my visa agency notified me that one of the passports had an issue, making the trip impossible. I immediately logged back into Air Arabia’s site and used their ticket cancellation menu, which showed a 1,200 AED deduction fee, and I completed the cancellation under the assumption that the rest of the fare would be refunded to my credit card.
By May 22, no refund had arrived. I called the Istanbul Air Arabia office, where I was informed—shockingly—that no refund would be issued. Instead, a credit voucher had been applied to my account. I explained that there was no such warning or notice during the cancellation process. They pointed to a buried clause in the contract that apparently overrides what’s shown during online cancellation.
Now I'm stuck with 5,800 AED (about ₺63,000) in credit for flights I cannot use, which were canceled within days of purchase. This is an unacceptable way to treat customers. I’ve already consulted an attorney and will be initiating legal action to recover my funds.
Air Arabia should not be allowed to mislead users with unclear refund policies and vague cancellation flows. I demand a full monetary refund, not unwanted credit.
