On May 17, I purchased five round-trip tickets on the Air Arabia website for travel from Istanbul to Dubai, departing May 22 and returning May 25. The very next day, on May 18, my visa agency notified me that one of the passports had an issue, making the trip impossible. I immediately logged back into Air Arabia’s site and used their ticket cancellation menu, which showed a 1,200 AED deduction fee, and I completed the cancellation under the assumption that the rest of the fare would be refunded to my credit card.
By May 22, no refund had arrived. I called the Istanbul Air Arabia office, where I was informed—shockingly—that no refund would be issued. Instead, a credit voucher had been applied to my account. I explained that there was no such warning or notice during the cancellation process. They pointed to a buried clause in the contract that apparently overrides what’s shown during online cancellation.
Now I'm stuck with 5,800 AED (about ₺63,000) in credit for flights I cannot use, which were canceled within days of purchase. This is an unacceptable way to treat customers. I’ve already consulted an attorney and will be initiating legal action to recover my funds.
Air Arabia should not be allowed to mislead users with unclear refund policies and vague cancellation flows. I demand a full monetary refund, not unwanted credit.
I purchased a Casablanca–Sabiha Gökçen round-trip ticket with Air Arabia through Trip.com, reservation/reference number 89266478 and PNR 1638314981018259, for a return flight on 11 September. The ticket cost me 506€ in total. When I tried to change the return date, the system demanded an additional...
I wanted to cancel my Air Arabia ticket (booking number 1084-558-776) for my Istanbul–Phuket flight. However, I was told that the ticket could only be converted into a voucher and that a refund would not be issued. I am requesting a full cancellation of my ticket and a refund of ₺52,527.63 to my ban...
On January 6th, when I searched Skyscanner for a Jeddah to Cairo flight, I intended to purchase Air Arabia's ticket for February 25th. However, the website redirected me to Mytrip to complete the purchase. From Mytrip, I bought two cancellation-guaranteed tickets for Air Arabia's Jeddah to Cairo fli...
On June 20, 2025, I booked a multi-leg flight via Trip.com for July 9, flying Bangkok to Sharjah, then Sharjah to Istanbul, operated by Air Arabia. When I purchased the ticket, the layover time in Sharjah was nearly 55 minutes, which was acceptable. However, on July 5, I received an email stating t...
My recent experience with Air Arabia was nothing short of frustrating and disappointing. I was traveling on a connecting flight through Sharjah International Airport in Dubai, and my flight was delayed by six full hours. During this entire delay, no assistance or compensation was offered to us at th...
Comments