Air Arabia Damaged My Luggage on Flight G9688 and Ignored My Compensation Request
On May 26, 2025, I traveled with Air Arabia flight G9688 from Phuket to Istanbul Sabiha Gökçen. Upon arrival, I discovered that my suitcase had been severely damaged and partially broken. Even though my ticket included baggage protection coverage, I was left facing this issue without any proper assistance. I immediately filed a report at the airport and later followed up by sending an email to Air Arabia customer service (#9936610). However, to this day, I have not received any response or resolution. Due to the damage, I suffered an estimated loss of $300, which represents the cost of the broken luggage. I am requesting that Air Arabia compensate me for $300 and resolve this matter urgently. The lack of communication and accountability has been extremely disappointing, and I expect my complaint to be taken seriously without further delay.
