On May 26, 2025, I traveled with Air Arabia flight G9688 from Phuket to Istanbul Sabiha Gökçen. Upon arrival, I discovered that my suitcase had been severely damaged and partially broken. Even though my ticket included baggage protection coverage, I was left facing this issue without any proper assistance. I immediately filed a report at the airport and later followed up by sending an email to Air Arabia customer service (#9936610). However, to this day, I have not received any response or resolution. Due to the damage, I suffered an estimated loss of $300, which represents the cost of the broken luggage. I am requesting that Air Arabia compensate me for $300 and resolve this matter urgently. The lack of communication and accountability has been extremely disappointing, and I expect my complaint to be taken seriously without further delay.
I flew with Air Arabia on May 18, 2025, flight number G9 285, from Sharjah to Istanbul Sabiha Gökçen Airport. Upon arrival, I discovered that my checked-in luggage had been severely damaged. The wheel was broken and the body of the suitcase was visibly cracked, making it completely unusable. The da...
I have been trying to reach Air Arabia’s customer service for a month with no success. I emailed them multiple times about my damaged luggage, but I never received a response. My suitcase was severely damaged—its wheel was broken, and the exterior was scratched everywhere. At the airport, no one as...
On my Air Arabia flight from Sharjah (departure at 20:50) to Istanbul Sabiha Gökçen (arrival at 00:20), my checked suitcase was delivered to me completely broken. When I tried to report the damage at Sabiha Gökçen Airport, there was no staff from Çelebi Ground Services, the company responsible for h...
I flew from Istanbul to Abu Dhabi with Air Arabia Airlines company on September 3, 2023. When I arrived in Abu Dhabi, I realized that my luggage was lost. I reported the situation to the Air Arabia staff at the airport and had a lost baggage report. You can find the image of my report number in the ...
On September 3, 2023, I flew from Istanbul to Abu Dhabi on Air Arabia. Upon arriving, I noticed that my luggage was missing. I promptly reported the incident to Air Arabia workers at the airport and filed a missing baggage report. The enclosed image has the report number. Officials from Air Arabia ...
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