I made an online hotel reservation through Agoda for a family of four. However, due to a room issue at the hotel, my booking was confirmed for only one person. The payment was already charged, and no refund option is available.
It’s impossible to reach anyone for help since Agoda provides no phone number, and their online support is entirely handled by an automated chatbot. The hotel told me to contact Agoda directly, but Agoda’s system doesn’t offer real human assistance. Meanwhile, the hotel is demanding extra payment to accommodate the remaining guests.
This situation has left me frustrated and financially burdened, as I’ve paid the full price but haven’t received the service I booked. I request that Agoda update my reservation for four people or refund the full amount immediately.
I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All ...
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
I made a hotel reservation through Agoda for tomorrow and have already paid, but the hotel says they never received the payment and my booking isn’t confirmed. Agoda claims they didn’t pay the hotel either, leaving me stuck in the middle. I urgently need this issue resolved because the hotel is refu...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I booked a hotel through Agoda, and the payment was successfully processed. However, the hotel claims they never received my reservation in their system, leaving me stranded without a room. Despite paying, I was told there’s no refund, and I’ve been unable to get any help from Agoda’s customer servi...
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