Agoda Failed to Confirm Long-Term Hotel Reservation in Phuket
I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to check in, the reception staff told me that there was no reservation under my name in their system.
Because my reservation could not be found, I was left in a very difficult situation and was forced to pay again directly to the hotel in order to continue my stay. I paid approximately 80,000 Thai baht at the hotel. Despite trying to contact Agoda’s customer assistant, no concrete solution was offered, and as a result, I received no accommodation service at all in exchange for my original payment.
Even though I made no mistake, I was forced to pay both the initial amount from Turkey and a second, much higher amount at the hotel. For this reason, I request that Agoda refund the full amount of my original payment, which resulted in no accommodation due to the hotel stating that “no reservation exists,” and that this serious inconvenience be resolved as soon as possible.
1627803097 I need a solution to my problem with the Patong Phuket Bayağı Hotel (reference number). I paid three months prior to my stay, but because my reservation doesn't appear in the listing, I had to pay again through Agoda.
I didn't GET my Money's worth; ı was stressed, and later ı ended up paying double. ALL my plans were ruined. Receptionist... I didn't GET my Money's worth; ı was stressed and later ended up paying double. ALL my plans were ruined. The reception customer representative contacted me. I didn't GET my Money's worth; ı was stressed and ended up paying double. ALL my plans were ruined. The reception customer representative just says to contact them, but there's no other answer.
Thank you for contacting Agoda. First of all, we sincerely apologize for the inconvenience you experienced upon your arrival. We are aware of how upsetting and disturbing this situation is for you, and we are here to help. In order to handle the matter properly, we have sent an email to the reservation holder to verify this submission and gather more information. As soon as we receive a response from them, we will initiate the necessary actions to assist you better and conduct a thorough investigation. Thank you for your understanding and patience. If you have any additional information you would like to share during this time, please feel free to reply to this email. ^Ric
