I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to check in, the reception staff told me that there was no reservation under my name in their system.
Because my reservation could not be found, I was left in a very difficult situation and was forced to pay again directly to the hotel in order to continue my stay. I paid approximately 80,000 Thai baht at the hotel. Despite trying to contact Agoda’s customer assistant, no concrete solution was offered, and as a result, I received no accommodation service at all in exchange for my original payment.
Even though I made no mistake, I was forced to pay both the initial amount from Turkey and a second, much higher amount at the hotel. For this reason, I request that Agoda refund the full amount of my original payment, which resulted in no accommodation due to the hotel stating that “no reservation exists,” and that this serious inconvenience be resolved as soon as possible.
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
We made a hotel reservation through Agoda for our stay in Phuket, Thailand, and everything was confirmed. However, just two days before our scheduled check-in, our booking (Reservation No: 5585*39**) was canceled without any explanation. We are already in Thailand and now struggling to find a place...
On February 2, I made a reservation at Pattaya Grand Hotel through Agoda. However, the hotel canceled my booking, and Agoda’s system shows that no payment was taken. But when I checked my bank statement, the money was actually deducted from my account. I contacted Agoda’s customer service, but all ...
I booked a hotel through Agoda, reservation number 1360876808, but when I arrived, the room didn’t match what was advertised. The hotel staff informed me that they had no available rooms that fit the description. They called Agoda, promising to cancel the reservation, but nothing was resolved. The h...
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