On December 14, 2025, at 10:30:28 p.m., a transaction in the amount of $1,982 USD was charged to my İş Bank credit card with the description “agoda.com doubletree,” without my knowledge or authorization. I do not have an Agoda account, nor do I have any hotel bookings or reservations on Agoda, which means this transaction was completely unauthorized.
As soon as I noticed the charge, I contacted my bank and had my credit card canceled. I then emailed a*******@agoda.com**, requesting that this transaction be canceled and that the details be shared with me. However, I have not received any response so far.
I request that this unauthorized, high-value transaction be thoroughly investigated, that any reservation created as a result of this charge be canceled if one exists, and that the full amount charged to my card be refunded.
On November 1, 2025, at 8:38 PM, an unauthorized charge of $51 was made on my VakıfBank credit card ending in 5050 to agoda.com under the name “Black pala.” I did not make or authorize this reservation or any related transaction. I tried to contact Agoda about this issue but could not find any way ...
On September 5, 2025, at 00:17, a charge of ₺16,688.06 was made on my Garanti Bonus MasterCard ending in 9037 through your platform. I want to make it absolutely clear that this transaction was not made with my knowledge or consent. For security reasons, all of my cards have since been blocked. I i...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
I’m absolutely shocked by what Agoda has done. In the middle of the night, without my knowledge or consent, Agoda made a random reservation in my name and withdrew money from my account. I received no confirmation, no notification—nothing until I noticed the charge. What’s worse, the reservation is...
I opened an account on Agoda.com, added my credit card information, and later decided to delete the account. Despite successfully deleting my account, I was shocked to find that Agoda still charged my card on March 28, 2025. This charge was made after my account was closed, which is completely unacc...
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