Agoda Failed to Respond After Unauthorized Credit Card Charge
On December 14, 2025, at 10:30:28 p.m., a transaction in the amount of $1,982 USD was charged to my İş Bank credit card with the description “agoda.com doubletree,” without my knowledge or authorization. I do not have an Agoda account, nor do I have any hotel bookings or reservations on Agoda, which means this transaction was completely unauthorized.
As soon as I noticed the charge, I contacted my bank and had my credit card canceled. I then emailed a*******@agoda.com**, requesting that this transaction be canceled and that the details be shared with me. However, I have not received any response so far.
I request that this unauthorized, high-value transaction be thoroughly investigated, that any reservation created as a result of this charge be canceled if one exists, and that the full amount charged to my card be refunded.
Even though the unauthorized cash withdrawal was made while my card was with me, they won't refund me despite my explanation and there being no reservation under my name, and they keep sending the same AI-generated email. My grievance continues.
To allow us to check your issue, please send an email containing your report details and include your ticket number (sıkayetvar 34547698) in the subject line. Thank you for your understanding and we look forward to receiving your email. Best regards, ^Mai
