I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I completed the payment with my card through the app, and my reservation number is 607959547.
I made the reservation about two days ago. Today, the hotel contacted me and stated that the price shown in the system was “incorrect” and that I needed to cancel the reservation. In other words, the hotel is refusing to honor the reservation and the price I paid through Agoda.
During this process, I tried multiple times to contact Agoda through the app and every channel I could find, but I was unable to locate any customer service phone number, email address, or reachable support channel. I have not been able to explain my situation to anyone. This not only caused inconvenience but has also seriously undermined my trust in the prices displayed on Agoda.
I request that my paid reservation be considered valid at the price I saw and approved in the app, and that my stay be confirmed accordingly. After this experience, I want to state that I no longer trust the prices shown on Agoda and feel that I cannot rely on any price displayed in the app going forward. I ask Agoda to intervene promptly, resolve my issue, and provide me with a clear written response.
I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, ...
On November 1, 2025, I made an online credit card payment of $33 through Agoda to book a standard room at Quars Palmiye Hotel in Istanbul, Turkey (Reservation ID: 5945*83). However, my reservation was never confirmed, and when I arrived at the hotel, I was denied a room. The hotel staff informed me ...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
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