Yemek Sepeti Causes Me Financial Loss and Rating Drop
As Oses Çiğ Köfte branch, I'm experiencing two significant issues with the Yemeksepeti platform and requesting a solution. First, for the last three days, orders placed after 1 a.m. have been unable to be delivered to customers due to courier-related issues. Because our prepared products were left in stock, a total of seven orders were canceled, resulting in a loss of approximately ₺2,000 in revenue. During this time, I contacted the Yemeksepeti help center, but was told I could only receive payment information; no further updates or updates were provided. I demand compensation for my financial loss and a resolution to the courier system issues. Secondly, around noon today, a false customer review was made about my business. The customer claimed that a sauce they didn't order wasn't included in their wrap and also made a false claim that no ingredients were included. I can prove with our camera footage that all items were shipped intact. I've informed Yemeksepeti of this and have provided video evidence upon request. However, I was told that nothing could be done about the review and that they would not be able to provide any support. This misleading review has lowered my rating, and I am at risk of losing customers. I demand that Yemeksepeti protect the hard work and reputation of businesses, remove the misleading review, compensate me for my financial loss, and provide more support to us, the workers.
