Wrong Order and Unprofessional Customer Service Experience
On October 10, 2025, at 12:39 PM, I placed an order through Yemeksepeti from Burger King to my address in Üsküdar, İcadiye Mahallesi. My order was completely wrong — the delivered meal had nothing to do with the menu I selected. None of the items matched what I had ordered. I reported the issue to a live support agent named S*** U*** via Yemeksepeti’s chat service. She asked me for photos of the order, and I explained that I had already taken pictures when it arrived. However, because I couldn’t take a live photo at that exact moment, she tried to end the conversation. Later, I even went through the trash to find and send the photos, but she gave irrelevant responses and abruptly closed the chat. Despite me waiting and sending follow-up messages every few minutes, no proper solution was offered, and her attitude was quite rude. I’ve experienced similar indifference and unprofessional behavior before as well. I paid ₺371 via Setcard, and I am requesting a refund for the incorrect order. Moreover, I believe Yemeksepeti owes me an apology for this poor customer experience and the unacceptable communication style. I expect customer service representatives to be more attentive, respectful, and solution-oriented in their interactions.
Hello, As Yemeksepeti, we expect your orders to be delivered completely and in accordance with their contents. We are sorry for the issue you experienced. We would like to inform you that we will contact the branch officials regarding this specific situation and make the necessary warnings. We will monitor the branch's operations more closely in the future. We have called and informed you about the issue; if there is anything else you would like to contact us about, you can reach us through the Help Center. Yemeksepeti User Solutions
